Ember Terms and Conditions
Version 2026-09-20. Last updated: 20 September 2026
These terms are the agreement between you and us when you use Ember. By creating an account you accept them.
We have tried to write them in plain English. Nothing here takes away rights the law gives you as a consumer.
1. Who we are
Ember is a trading name of Benjamin Fowler, a sole trader based in the United Kingdom. Our address for correspondence is [SERVICE ADDRESS].
You can reach us at [email protected].
2. Who can use Ember
You must be 18 or over to have an Ember account. By creating one you confirm that you are.
This is because Ember involves spending real money on virtual items and sending them to other people, and because creators on Ember are paid. It is not a judgement about the content on the platform.
You also need to be able to enter a contract where you live, and you must not be banned from using Ember under a previous account.
3. Your account
- Keep your password to yourself. You are responsible for what happens on your account.
- One person, one account. Do not run accounts for other people, and do not sell or transfer your account.
- Tell us promptly if you think someone else has got in.
- The details you give us must be true.
4. What you post
You keep ownership of everything you post. You are responsible for it.
By posting, you give us permission to store it, show it to other people on Ember, and include it in things like previews and search results within the app. This permission lasts as long as your content is on Ember, and ends when you remove it, except for copies we have to keep for legal reasons or in backups that overwrite themselves in time.
You must have the right to post what you post. That includes music, footage and anything else you did not make yourself.
5. Rules
Do not post or do anything that:
- is illegal, or encourages anyone to break the law
- harasses, bullies, threatens or targets a person
- is hateful towards people because of who they are
- is sexual content, or sexualises anyone
- shows real violence, cruelty or self-harm
- belongs to someone else and is posted without their permission
- is a scam, a fake account, or pretends to be someone else
- tries to manipulate follows, views, gifts or leaderboards, whether by software, paid services, or coordinating with other accounts
- attempts to get round a suspension, a limit, or a security measure
If you break these rules we may remove content, limit your account, hold payouts while we look into it, or close your account. Where it is fair to do so we will tell you why and give you a way to reply.
6. Embers
What an ember is
Embers are not money. They are a virtual item inside Ember, for sending gifts to creators.
Embers have no cash value. You cannot exchange them back for money, move them to another account, sell them, or use them anywhere outside Ember. You do not own a balance in the way you own money in a bank; you hold a limited permission to use a feature of the app.
Buying embers
Embers are bought through Google Play or the Apple App Store. Those stores take the payment, not us. Their terms apply to the payment itself.
The price you pay is shown before you buy and includes VAT where it applies. We may change prices, but never for a purchase you have already made.
Your cancellation rights
Normally you have 14 days to cancel something bought online. Embers are digital content delivered immediately.
When you buy embers, you ask us to deliver them straight away, and you accept that once they are in your account the 14 day cancellation right no longer applies. You agree to this at the moment you confirm the purchase.
This does not affect your rights if something goes wrong. If embers are faulty, do not arrive, or are not as described, you are entitled to a remedy under the Consumer Rights Act 2015. Contact us.
Refund requests for a store purchase usually have to go through Google or Apple, because they took the payment. We will help where we can.
Spending limits
Ember applies a daily limit on how many embers an account can spend, and a short pause between gifts. These are there to stop an accident becoming an expensive one. We may change the limits, and may set a lower limit on an individual account where we think it is appropriate.
If your account closes
Unspent embers are lost when an account is closed, whether you close it or we do. They have no cash value and are not refundable. This does not apply where the law says otherwise, for example if we closed your account wrongly.
7. Creators and payouts
If you receive gifts as a creator, you build up an entitlement to a share of what Ember earned from those gifts. The share and any platform fee are shown in the app.
Points worth being clear about:
- You are paid a revenue share. You are not cashing in embers, and embers themselves never become money.
- Only gifts you have received count. Embers you bought yourself never become payable.
- There is a minimum balance before a payout can be made, and a holding period before a gift becomes payable, so that reversed and fraudulent payments can be dealt with first.
- Before your first payout we must verify your identity. This is required of us by law, not optional.
- We may withhold a payout while we investigate suspected fraud or a serious breach of these terms. We will tell you we are doing it.
- You are responsible for your own tax on what you earn. You are not our employee.
8. Our service
We want Ember to work well, but we do not promise it will always be available or free of faults. We may change features, and we may stop offering the service. If we stop, we will give reasonable notice where we can.
9. If something goes wrong
We are responsible to you for loss we cause by breaking this agreement or by failing to use reasonable care and skill, where that loss is a foreseeable result of what we did.
We are not responsible for loss that was not foreseeable, for business losses, or for what other users do.
Nothing here limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
10. Ending this agreement
You can close your account whenever you like, in the app.
We can suspend or close your account if you break these terms, or if we have to for legal reasons. Where it is fair we will warn you first.
Section 6 (embers), section 7 (payouts) and section 9 (responsibility) carry on applying after the agreement ends.
11. Changes to these terms
We may update these terms. If a change matters to you, we will tell you in the app before it takes effect and ask you to accept the new version. If you do not accept, you can close your account.
12. Law
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, and if you live in Scotland or Northern Ireland you can bring it there instead.
13. Complaints
Email [email protected] and tell us what has happened. We will reply.
How we handle your personal information is set out separately in our Privacy Policy.